How you sell
Last update date: 21/07/2024
We in matjer4u.com are the link between the vendor and the customer/buyer.
“Matjer4u” is a platform for displaying a variety of products for vendors who want to market their products and items to many of customers via the Internet.
“Matjer4u” is product gallery for customers looking for a website that includes all their needs and requests for online shopping in one website.
Vendors display their various goods so that the customer/buyer can easily find everything he needs in one place (the website). The vendor will supply, offer, sell his products and fulfil his products order using one of authorized third party courier companies or that is approved by us, in each case in accordance with the terms of the applicable order and shipping information, be solely responsible for and bear all risk for those activities.
We in “Matjer4u” strive and work hard to show, display and market the products that have been offered by the sellers in the best way, and we do what is necessary to publish the products so that the largest possible number of customers can view and review them for their satisfaction. For all of this without any responsibility on our part, if a product offered is requested by a customer, the seller receives a notification of the order details on his own page so that he is obligated to follow up the entire process of purchasing, shipping, delivery, receiving the value of the order and communicating with the customer if necessary according to the terms of the site.
We in “Matjer4u” are a platform for displaying products only with a subscription system. We do not receive commissions for any product orders made through the site, regardless of their value or number.
Vendors can see our fees for our services are set out on the site Subscription Plans and updated from time to time. Vendor is responsible for payment of taxes in connection with products (including withholding costs and any interest or penalty payments that may be imposed by any competent authority for late or non-payment of such taxes, in each case in accordance with any Applicable Laws in the Country). All such amounts are in addition to our fees
The Vendor Account:
In accordance with the directions on the site, you must send request to create a vendor account Unite Arab Emeritus to v.s@matjer4u.com for receive our services. If you are in individual you need to be a resident in the country, and if you are a business, you need to be able to conduct business in the country in accordance with the laws in the country. We may assist you with creation of a vendor account after receiving necessary information from you. You must first familiarize with the process set out on the site and all the site terms. You must not register under a false name and/or impersonate any other vendors’ log-in credentials, or password(s). Such fraudulent conduct could result in violation of applicable federal, national, regional or international laws and regulations Applicable Laws. You agree to provide all relevant information to us while your account is active. When registering your vendor account, you must provide valid and authentic supporting documents as we may specify and/or as may be requested by us through the site or your vendor account.
Creating a Vendor Account:
After reviewing subscription plans and choosing the type and period of subscription:
- You can send request to create a vendor account to v.s@matjer4u.com Indicating the type and period of subscription, we will communicate with you to complete the process and create the account.
- From the subscription plans page, choose the type and period of the subscription and complete the transaction. So that we will contact you to complete the process and help you create the account.
Vendor’s Duties and Confirmations:
- You use the site for lawful purposes and in a lawful manner.
- You must ensure that your products correspond to the images uploaded to the site and information supplied to us. It is your duty not to place any misleading advertisement or information about your products or a brand on the site. If you are found to be in breach of these site terms, you must accept return of products and you may become liable to us under these site terms.
- Not allow products that we consider are potentially harmful (including, for example, to the health and safety of individuals) to their sale via the site. May apply to the sale of such products and it is your responsibility to adhere to such laws. Liabilities incurred for not following relevant health and safety requirements and/or selling products which are harmful to individuals or any persons property will be at your sole risk and cost. We reserve the right to reject products that fall under our prohibited item list, as amended from time to time.
- Products offered for sale on the site must comply with all laws and regulations and with site’s policies and protocols as may be specified on the site and updated from time to time.
- The sale of illegal, unsafe, or other restricted products.
- Ensure that your products do not cause any personal injury or damage to property.
- Provide the required warranties and maintenance for the purchased products in accordance with matjer4u.com practices.
- Remain responsible for after-sales services, guarantees, warranties, maintenance, and any defects that may arise for or in respect of your products (which you can’t ask us to provide on your behalf).
- Vendor shall be solely responsible for any products placed or distributed through the site and breach of any third party contracts.
- Vendor will neither sell nor deliver to a customer any refurbished or used items, and the products will always be new and unused, If the vendor does not clearly state the condition of the product in the product description.
- Vendor understands its consumer protection obligations as a supplier and indemnifies the site against any losses or costs incurred by matjer4u.com in respect of vendor’s obligations under any Applicable Laws in the Country.
Sale and Fulfilment:
You will:
- Supply, offer, sell and fulfil the terms of the applicable order and shipping information and all terms provided by you (with our agreement) or us and displayed on the site at the time of the order and be solely responsible for and bear all risk for those activities.
- Fulfil your products using one of our authorized third party courier companies or that is approved by us (which shall be notified to you using the details provided through your vendor account).
- Package each of your products in a commercially reasonable manner complying with all applicable packaging and labelling requirements as provided in each Country.
- At your own expense or your customer’s expense (as agreed with us) ship each of your products on or before either:
- The end of the shipping availability period (which begins as of the date on which the relevant order is placed by the customer), or the shipping availability date, as applicable, specified by you in the relevant inventory/product data feed for your product.
- If you do not specify shipping availability information in such inventory/product data feed or that your product is in a product category that matjer4u.com designates as requiring shipment within four working days after the date on which the relevant order is placed by the customer and you acknowledge and agree that we reserve the right to charge for any loss suffered or incurred by us for your delays in delivery against agreed timelines; or cancellation of a confirmed order placed by a customer.
- Retrieve the order information and shipping information with respect to any of your products ordered through the site in order to comply with your obligations according to these site terms.
- Only cancel any sale of your product(s) through the site as permitted pursuant to guideline and policies issued by us and in force at the time of the applicable order or as may be required under these site terms.
- Fulfil your products throughout the whole of United Arab Emirates (except to the extent prohibited by Applicable Law or these site terms).
- Provide to matjer4u.com information regarding fulfilment and order status and tracking (to the extent available), in each case as requested by us using the processes designated by us, of which we may make any of this information publicly available.
- Include an order-specific packing slip, and, if applicable, any tax invoices, within each shipment of your products.
- Identify yourself as the vendor of each of your products on all packing slips or other information included or provided in connection with your products and as the person to which a customer may return the applicable product.
Returns:
Vendor undertakes to comply with our return and refund policy as referred to on the site, at its sole cost, whereby products sold on the site are subject to a return and refund in the applicable return and refund period starting from the date of delivery of the products to the customer. The return policy shall apply as long as the products are in the original packaging and are returned to the vendor in the original condition in which they were purchased and received.
If to the extent that we are arranging the return:
- The designated shipping address we have for you is outdated or incorrect.
- You have not provided a designated shipping address in the Country.
- We cannot make arrangements for you to pay for the return shipment.
Then the product(s) will be deemed abandoned and we, to the extent permitted by Applicable Laws in the Country, may elect to dispose of them. You will reimburse us for all costs and expenses we incur in connection with the storage, and return or disposal of any products. We, if we so elect, may dispose of any products (and you will be deemed to have consented to our action) immediately if we determine in our sole discretion that such products create a safety, health, or liability risk to the site, our personnel, or any third party. To the extent that we elect to dispose of any such products, title to each such disposed product(s) will transfer to us at no cost, as necessary for us to dispose of the product(s), and we will retain all proceeds, if any, received from the disposal.
Except for any of your products fulfilled according to other service terms, you will promptly accept and process cancellations, returns, refunds, and adjustments in accordance with the return and refund policies published on the site and applicable to products and our services offered via the site, using functionality we enable for your account. Without limiting your obligations,
Delivery Errors and Non-Conformities:
You are solely responsible for any non-performance, non-delivery, miss-delivery, theft, or other mistake or act in connection with the fulfilment of your products, except to the extent caused by:
- Credit card fraud (and where we are responsible for such fraud), if there.
- Our failure to make available to you (with respect to any of your products ordered through the site), the order information and shipping information as it was received by us or resulting from address verification.
Notwithstanding the previous sentence, for those of your products that are fulfilled according to the matjer4u.com terms, if any, the site terms for the site will apply to non-delivery, miss-delivery, theft, or other mistake or act in connection with the fulfilment of those products. You are responsible for any nonconformity or defect in, or any public or private recall of, any of your products or other products provided in connection with your products. You will notify us promptly as soon as you have knowledge of any public or private recalls of your products or other products provided in connection with your products.
Term and Termination:
These site terms shall commence on the date on which your account is created or a written contract is signed with us, and shall continue unless and until terminated by us or you. matjer4u.com may terminate these site terms (in full or in part, or in respect of any country) at any time at its sole discretion although matjer4u.com shall try to give fifteen days’ notice to vendors. Upon termination, your vendor account shall cease to be accessible. No termination of these site terms (howsoever occasioned) shall:
- Affect any accrued rights or liabilities of either party.
- Affect the coming into force or the continuance in force of any provision of these site terms which is expressly or by implication intended to come into force or continue in force on or after termination
Vendor shall immediately return to matjer4u.com all property including without limitation, Confidential Information and all material related to any customers that it has received from the site in connection with the performance of its obligations.
Suspension of Services:
Matjer4u.com may suspend performance of our services or access to a vendor account without liability where we have identified an actual or potential personal, financial or legal risk to the customer, which may include the following circumstances:
- If vendor breaches these site terms or any of our policies.
- If vendor fails to reasonably cooperate with an investigation by the site.
- Where matjer4u.com reasonably believes that its continued provision of any of our services would expose vendor or matjer4u.com or their respective affiliates or customers to a material security risk or a regulatory action.
- Vendor’s performance does not meet the site reasonable projections.